A good way to lose business

We purchased $12K worth of new furniture to be delivered tomorrow.
They called today to let us know they would not be able to bring into into the house do to the CV scare.
I said " so you're just going to dump this heavy stuff in my driveway so we two elderly people can watch it sit and get rained on"?

Their response was that they want to keep their employees and customers safe from the virus.
I indicated they had no problem with us coming in their store and picking it out.
Soooo cancel the sale... stay safe.... thank you.

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